At Smita Engineers, we strive to provide our customers with high-quality wire stripping and cable processing machines. If you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories and manuals included.
- Proof of purchase (invoice or receipt) is required for processing returns.
Non-Returnable Items
The following items are not eligible for returns:
- Customized or specially manufactured machines.
- Products that have been installed, used, or modified.
- Items damaged due to improper handling, electrical issues, or external factors beyond our control.
Return Process
To initiate a return:
- Contact our customer support at sales@smitaengineers.com or call us at +91 90675 84206 / +91 91730 90162 within the return period.
- Provide details of your order along with supporting images (if applicable).
- Once approved, you will receive instructions on returning the product.
Refund & Replacement
- Upon receiving and inspecting the returned item, we will process your refund or replacement.
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges and handling fees are non-refundable unless the return is due to a manufacturing defect.
Damaged or Defective Products
- If you receive a defective or damaged product, notify us within 48 hours of delivery.
- We will arrange a replacement or repair based on the issue.
Cancellation Policy
- Orders can be canceled before shipment. Once shipped, cancellations will not be accepted.
For any return-related queries, feel free to reach out to us at sales@smitaengineers.com.
